John Deardurff at Microsoft

John Deardurff - Microsoft Certified Trainer

Experience

New Horizons Computer Learning Center | Carmel, IN

Senior Technical Instructor | August 2002 – Present

  • Senior Technical Instructor for Windows Server (2000/2003/2008/2012),
    Exchange (2000/2003/2007/2010/2013), SQL Server (2000/2005/2008/2012) courses
  • Senior Technical Instructor for CompTIA A+, Network+, and Security+ courses.
  • Instructor for Office 2000/2003/2007/2010 application courses.
  • Lead Exchange 2000/2003 Server Administrator
  • Network Administrator (Active Directory, DNS, DHCP, SQL, Windows 2000/2003/2008 Servers.)

CT Consulting Group and Learning Center | Terre Haute, IN

Network Consultant, Database Developer, Instructor | April 2000 - August 2002

  • Plan, design, installation, and administration of small to mid-sized customer networks.
  • Lead Exchange 2000 Server Consultant
  • Network and Exchange Administrator of internal network servers and clients.
  • Development of desktop applications using Visual Basic 6.0 and SQL Server.
  • Develop and design Access databases and Excel worksheets using VBA.
  • Lead Trainer of Microsoft classes for MCSE (NT/2000) and MCSD (Visual Basic 6.0) courses.
  • Lead Trainer of Microsoft Office and Lotus SmartSuite application classes.
  • Train, design and develop customized classes and courseware.

Columbia House | Terre Haute, IN

Telecommunication Support Technician | August 1996 - April 2000

Customer Service Representative | August 1991 - August 1996

  • Create and modify quarterly shift schedules for over 700 call center agents.
  • Develop, design, and maintain Microsoft Access databases for call center statistics reporting
  • Develop, design, and maintain Microsoft Access databases for agent production reporting
  • Collect, track, and issue call statistics and agent productivity for customer service center.
  • Administration of TeleCenter System, Nortel Meridian Max, and Telegenix Display software.
  • Assisted in creating the email customer service department (1994-1995)
  • IT support for managers of Customer Service and Quality Control departments.
  • Customer Service for Club members via telephone, written and electronic correspondence.

Indiana Army National Guard | Terre Haute, IN

Material Storage and Handling Specialist | April 1987 - April 1993