New Horizons Computer Learning Center | Carmel, IN
Senior Technical Instructor | August 2002 – Present
- Senior Technical Instructor for Windows Server (2000/2003/2008/2012),
Exchange (2000/2003/2007/2010/2013), SQL Server (2000/2005/2008/2012) courses
- Senior Technical Instructor for CompTIA A+, Network+, and Security+ courses.
- Instructor for Office 2000/2003/2007/2010 application courses.
- Lead Exchange 2000/2003 Server Administrator
- Network Administrator (Active Directory, DNS, DHCP, SQL, Windows 2000/2003/2008 Servers.)
CT Consulting Group and Learning Center | Terre Haute, IN
Network Consultant, Database Developer, Instructor | April 2000 - August 2002
- Plan, design, installation, and administration of small to mid-sized customer networks.
- Lead Exchange 2000 Server Consultant
- Network and Exchange Administrator of internal network servers and clients.
- Development of desktop applications using Visual Basic 6.0 and SQL Server.
- Develop and design Access databases and Excel worksheets using VBA.
- Lead Trainer of Microsoft classes for MCSE (NT/2000) and MCSD (Visual Basic 6.0) courses.
- Lead Trainer of Microsoft Office and Lotus SmartSuite application classes.
- Train, design and develop customized classes and courseware.
Columbia House | Terre Haute, IN
Telecommunication Support Technician | August 1996 - April 2000
Customer Service Representative | August 1991 - August 1996
- Create and modify quarterly shift schedules for over 700 call center agents.
- Develop, design, and maintain Microsoft Access databases for call center statistics reporting
- Develop, design, and maintain Microsoft Access databases for agent production reporting
- Collect, track, and issue call statistics and agent productivity for customer service center.
- Administration of TeleCenter System, Nortel Meridian Max, and Telegenix Display software.
- Assisted in creating the email customer service department (1994-1995)
- IT support for managers of Customer Service and Quality Control departments.
- Customer Service for Club members via telephone, written and electronic correspondence.
Indiana Army National Guard | Terre Haute, IN
Material Storage and Handling Specialist | April 1987 - April 1993